Plans, payment and refunds

What actually costs money?

Only AI trip planning. Searching flights, hotels and activities is free, and so is every destination guide on the site. You are never asked to pay to see a price or to read an itinerary.

Plans come as one off packs of ten or thirty, which never expire, or as an unlimited subscription monthly or yearly. The yearly plan is priced so a year costs the same as ten months.

How do I cancel my subscription?

From the billing page in your account. Cancelling stops the next renewal and nothing else. Your subscription keeps working until the end of the period you already paid for, and your saved trips stay where they are.

You do not need to write to us to cancel, and we will not ask you why.

Can I change my mind after buying?

Yes. You have 14 calendar days from the purchase to withdraw without giving a reason, under Article L221-18 of the Code de la consommation. We did not ask you to sign that right away up front, which some sellers of digital services do.

Trip plans you have not used are refundable in full inside those 14 days, at the price you paid. A plan you have already spent is not, because pressing generate is a request for immediate delivery and the itinerary is produced and delivered within seconds of asking.

Tell us by any clear statement that you are withdrawing. We refund by the same means you paid, within 14 days of being told.

My payment failed or my card was declined

The charge is handled by Stripe and card numbers never reach us, so a decline is between your bank and Stripe. The usual causes are an expired card, a country block, or a bank asking for confirmation that was not completed.

Update the card on your billing page and try again. If it keeps failing, your bank can tell you why in a way we cannot see.

Where is my receipt?

Stripe emails it at the moment of purchase, and that email is your copy of the order. It goes to the address on your account.

If it is not in your inbox, check spam first, then write to us with the email address you used and we will find the purchase.

What happens to my trips if I stop paying?

They stay. Trips you have already generated remain saved, viewable and exportable after a subscription ends. What stops is the ability to generate new ones.

Deleting your account is the only thing that removes them, and that is deliberate and irreversible. Unused trip plans are lost when you delete the account, so if you are inside the 14 days, ask for the refund before deleting.