Your account and your data

I cannot sign in

Use the reset link on the login page. It sends a message to the address on your account with a link that sets a new password. The link is single use and expires, so ask for a fresh one rather than reusing an old email.

If the reset email does not arrive, check spam, then confirm you are using the address you registered with. Write to us if it still does not come.

How do I change my travel preferences?

On your profile page. The questions asked at signup set the starting point for every itinerary we generate, and all of them can be changed later. Pace, interests, budget and diet all feed the planner directly.

Changing them affects new itineraries. Trips you already generated are left exactly as they were, because rewriting a saved plan underneath you would be worse than leaving it.

Can I change my profile picture?

Yes, from your profile page. The image is cropped square and resized in your browser before it is uploaded, which also strips the location data that phone photos carry. A photo taken at home does not publish your address.

Can I get a copy of my data?

Yes, at any time and without asking us. The data and privacy page exports everything held against your account as a file you can keep, which covers your right of access and to portability under the GDPR.

How do I delete my account?

From the data and privacy page. Deletion removes your profile, trips, activities, travel history, remaining plan balance and usage records, and any trip you had shared stops being reachable. None of it can be recovered.

Records of payments are kept in anonymised form because accounting rules require it. The privacy policy sets out exactly what that means.