Terms of Service

1. Acceptance

By creating an account or using RoamWeek, you agree to these terms. If you do not agree, do not use the service. These terms are between you and the operator of RoamWeek, reachable at support@roamweek.com.

2. What the service is

RoamWeek generates travel itineraries using AI. Suggestions are automatically generated and may contain inaccuracies, including wrong opening hours, prices, addresses, or activity availability. Always verify details with the venue or your own research before relying on them for travel planning.

This is not a small print disclaimer. A language model will state a closing time with complete confidence and be wrong about it. Treat every itinerary as a well-informed first draft that still needs checking.

3. We plan trips. We do not sell them

RoamWeek is a planning tool, not a travel agency. We do not book flights, hotels or activities, we never take your money for travel, and we do not pass your name, email or payment details to any travel supplier. We are not responsible for the quality, safety, price or availability of any place the AI suggests.

It follows that anything you book after reading an itinerary is a contract between you and that supplier alone. Those bookings do not combine with anything you bought from us, or with each other, to form a package or a linked travel arrangement, and the rights that apply to package holidays therefore do not apply to them. What you buy from us is our own planning output and nothing else.

4. Free and paid

Reading is free and stays free: every destination guide, every trip anyone shares with you, and public planning information. Editing, saving, sharing and revisiting trips you already have costs nothing.

Asking the AI to build a new itinerary spends one trip plan. AI generation and personalized AI destination suggestions require a completed plan-pack purchase. You buy plans as follows: 10 plans for €5, or 30 plans for €12. Plans do not expire and they are not a subscription. Nothing renews and nothing is charged again unless you buy again.

If a generation returns nothing usable, the plan goes back onto your balance automatically. You are not charged for an empty result.

5. Prices and ordering

Every price shown is the final price you pay, in euros, tax included. There is no fee added at checkout.

The button that sends you to payment states the amount and states that placing the order obliges you to pay it. In French that obligation is expressed as commande avec obligation de paiement, and it is what the button and the line beside it carry. Payment is handled by Stripe; we never see your card number. Your emailed receipt from Stripe is your copy of the order.

6. Changing your mind, within 14 days

You have 14 calendar days from the moment you buy to withdraw from the purchase, without giving a reason. This is the right that Article L221-18 of the Code de la consommation gives you.

Because trip plans are a digital service, here is exactly how the right works in practice, and we have deliberately not asked you to sign it away:

• Plans you have not used are always refundable inside the 14 days, in full, at the price you paid for them.
• Spending a plan is a request for immediate delivery. When you press generate, you are asking for that itinerary to be produced there and then, and it is produced and delivered within seconds. A plan you have already spent is therefore not refundable, because the service it bought has been supplied at your request.
• We do not ask you to waive the right up front. Some sellers of digital services require you to give up the whole 14 day right before you can buy. We do not, and the arithmetic above is why we do not need to.

To withdraw, email support@roamweek.com with any unambiguous statement that you are withdrawing, or use the form below. We refund by the same means you paid, within 14 days of being told, and we do not need you to explain yourself.

7. If something goes wrong: mediation

Talk to us first, at support@roamweek.com. We answer every complaint and we would rather fix it than argue about it.

Article L612-1 of the Code de la consommation gives a consumer the right to free access to a consumer mediation scheme, and requires the trader to publish that scheme's name, address and website. We have not named one yet. We will publish it here as soon as we have, and this page carries a last updated date so you can see when that happens.

Nothing on this page limits your rights. You keep every remedy the law gives you, including taking a dispute to the courts, and nothing above asks you to give any of that up.

8. Commission, advertising and ordering

RoamWeek uses affiliate links for flights, accommodation, activities and other booking services. If you make an eligible booking through one, the supplier or Travelpayouts may pay us a commission. We do not sell sponsored positions in an itinerary. These rules apply to every commercial link:

• A plain disclosure appears above the first paid link on any page that carries one, not buried in a footer, so the commercial intent is obvious before you click.
• Suggestions are ordered by fit to your trip and never by what we earn. Paying us more will not move anything up. Selling ranking without saying so is prohibited outright, not merely discouraged, and we are not going near it.
• The AI's recommendation text is never shaped by who pays.
• Every commissioned link is marked rel="sponsored".

The parameters that do decide ordering are written out at how we choose and order suggestions.

9. Acceptable use

Do not scrape the service, do not drive generation at scale through automation, do not use prompts to extract or attack the underlying model, and do not share your account credentials. Generation quotas and rate limits are enforced on the server, per account, and evading them is a breach of these terms.

10. Your content

You keep ownership of the requests you write and the itineraries you save. You grant us a limited licence to store and process them in order to provide the service, and nothing beyond that. We do not train models on your content and we do not sell it. Pressing Share publishes that trip to anyone holding the link, which is your decision to make and to reverse.

11. Liability

The service is provided as is. To the maximum extent the law allows, we are not liable for losses arising from your use of the service or from any AI generated suggestion. Nothing in these terms limits liability that cannot lawfully be limited, and nothing here removes the legal guarantees a consumer has under French law.

12. Ending the agreement

We may suspend or close an account that breaches these terms.

You can delete your account yourself, at any time, from Profile, then Delete account. It asks you to confirm and then acts immediately: your account, profile, trips, activities, travel history, remaining trip plan balance and usage records are removed and cannot be recovered, and any trip you had shared stops being reachable. Unused trip plans are lost when you delete the account, so ask for a refund first if you are inside the 14 days. Records of payments are kept in anonymised form because accounting rules require it; the privacy policy sets out exactly what that means.

13. Governing law

These terms are governed by French law. If you are a consumer resident in another EU country, this does not deprive you of the protection of any mandatory rule of your own country, and you may bring proceedings in the courts of the country where you live.

14. Changes

We may update these terms. Material changes are emailed to the address on your account before they take effect, and never applied retroactively to a purchase you have already made.